A couple of days ago at Cisco Live, I'd the pleasure of getting together with a number of our customers, partners, and colleagues discussing our contact center portfolio vision and product innovation strategies. The feedback continues to be very positive readily and anticipation as our portfolio is constantly on the evolve to return.
I’m thrilled our portfolio and strategy were validated lately by globally recognized industry analyst firm Aragon Research. Within their 2019 Aragon Globe for Intelligent Contact Center, Cisco was recognized among the leaders in Intelligent Contact Center.
Getting an excellent vision is a factor, but converting the vision into execution and gratifaction is exactly what brings value to the customers. This recognition represents how complete our technique is, and just how strong our performance is within fulfilling that strategy on the market.
Aragon Scientific studies are a completely independent research and advisory firm, with decades of expertise in assisting business also it executives make more informed technology and strategy decisions. The Aragon Research Globe is really a market evaluation tool that appears beyond size and share of the market, and rather uses individuals as comparative factors in evaluating providers’ complete abilities.
Aragon’s analysis evaluated key areas for example brand awareness, product strategy, market understanding, management team, marketing, product roadmaps, knowledge of our customers’ needs, completeness of portfolio, and execution.
Aragon’s evaluation comes in the middle of a transition from traditional premise-based methods to cloud based, AI-based choices. This provides our abilities in individuals key areas particular significance.
Based on the report created by Aragon Research lead analyst Jim Lundy: “Cisco has ongoing to purchase its premises products because of its current customers, while offering them a way towards the cloud including its Collaboration Flex licensing program and Advanced Cloud services that may be consumed by premises customers.”
Here are the key reasons for our leadership:
The Cisco Brand
Cisco is renowned for being able to execute in scale for big enterprise contact center deployments, and our deep knowledge of enterprise It requires. Our brand is globally noted for its innovation, extensive R&D, open platforms, digital transformation, and shaping the way forward for work.
Contact Center Share Of The Market Leadership
Within the last twenty years, we’ve been delivering leading contact center technology globally with an extensive partner network, driving better customer encounters. With more than 3 million agents across 36,000 different enterprises, this will make us an industry-share leader for contact centers - number 1 in The United States and # 2 worldwide.
Concentrate on AI
Among the cornerstones in our product technique is to continuously innovate as evidenced through the cognitive contact center enhancements we introduced captured. A good example of this will be our Cisco Solutions intelligent agent that is operated by Google Contact Center AI. Cisco Solutions learns customer conversations in tangible-time, and proactively presents intelligent suggestions along with other relevant data towards the agent while they're getting together with a person.
Flexible Cloud, Premises, and Hybrid Deployment Options
Our “cloud first, not cloud only” approach helps our on-premises customers evolve their business. Everyone really wants to minimize heavy CAPEX costs and take advantage of continuous delivery of innovative features enabled through the cloud. Our customers wish to be around the innovative, they also wish to safeguard their investments and take advantage of the rock-solid security and stability that is included with on-premise infrastructures. Cisco has got the strategy and hybrid cloud services to create this transition a real possibility.
Finish-to-Finish File encryption
Cisco comes with an state of the art status for enterprise security. We still invest to create your contact centers safer, providing you with reassurance that customer and company information are fully protected.
Overall Unified Communications and Collaboration Abilities
There exists a broad and integrated portfolio, with deep knowledge of every area of communications varying from contact center, collaboration, calling, security, networking, and devices. This enables us to provide tremendous productivity benefits and economies of scale with the integration of key abilities. A good example of this is the way we seamlessly integrate the agent knowledge about Webex Teams, giving your agents intuitive use of subject material experts past the contact center, so that you can have better and faster plan to your clients.
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